Showtime: Career Services, Customer Loyalty, and the Theater of Transformation
Wednesday, May 21, 2008
1 p.m. - 2 p.m. (ET); Noon - 1 p.m. (CT); 11 a.m. - noon (MT); 10 a.m. -
11 a.m. (PT)
Presentation Description
Customer service matters everywhere, and that includes the college career services center.
Excellent customer service develops critical, profitable relationships and increases your market share with students, organizations, and other stakeholders on campus.
Learn why customer service is critical and pick up strategies to develop loyalty while advancing your organizational goals in targeted customer service terms. This program will walk you through a comprehensive customer service strategy and you will learn:
- how to assess the customer service delivered by your office,
- how to set goals that will help you and your manager(s) define success for your program, and
- how to identify strategies to develop loyalty and advance organizational goals in targeted customer service terms.
Who Should Attend
Career services staff at any level will benefit from Joe DuPont’s ideas and tips on how to deliver excellent customer service.This is an basic-level seminar.
The Presenter
Joe Du Pont was recently appointed the director of the Hiatt Career Center at Brandeis University. Prior to joining Brandeis in August 2007, Joe is former vice president of the Office of Career and Civic Opportunities at Teach For America, the national corps of recent college graduates who commit two years to teach in urban and rural public schools.
DuPont earned his A.B. in history and religion from Duke University, a law degree from Georgetown University Law Center, and an M.A. in higher education administration from New York University.
DuPont has a significant amount of experience in managing career offices and creating innovative partnerships with employers, graduate schools and other organizations to meet the career needs of students.
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What Is a “Virtual Seminar”?
You and your staff can participate in a virtual seminar without leaving your offices—and all for one low tuition fee. Participants receive a personal identification number (PIN) to connect by phone to the audio portion of the program, and a link to view the presentation and interact with the presenter online.
What you will need:
To attend the audio/web conference, you will need a telephone; a phone with a speaker feature will enable other staff members to hear the presentation. You also will need Internet access and a browser to view the PowerPoint presentation that accompanies the audio program. If you cannot attend the web conference, you may purchase access to the Audio Archive. (Order online or via phone, fax, mail today.)
Register Today
Sign up today. The registration fee for the session is $119 for NACE members, $199 for nonmembers (prepayment required). To register after May 14, 2008 you must use the fax/mail-in form. Registration for the web seminar closes 10 a.m. (ET) the day of the seminar. At that time, you may purchase the archive.
(Fee includes one telephone connection, one Internet connection, one set of handout materials, and unlimited participant attendance at your site.)
Confirmations
If you register for the live audio/web conference, we will send you confirmation via e-mail. The confirmation will include telephone instructions and instructions for accessing the PowerPoint presentation.
Cancellations
Cancellations must be received in writing at least three business days before the session for credit to be issued. (Cancellations are subject to a $25 administration charge.)
