TAGS: case study, ethics, principles, privacy
by the Principles for Ethical Professional Practice Committee
Scenario: The career center has contracted with an external service provider (vendor) to provide an online platform that will allow students and alumni (users) to engage with employers. As part of this service, users complete a profile and have the option of uploading a resume. Employers complete company profiles and are able to advertise opportunities with their organizations. The career center is able to use the system to manage events as well as send information out to users and employers. The service provider that hosts the system for the career center is able to access information that the users have provided as well as data related to how users engage with the system. The service provider has informed the career center that it will use this information to tailor each user's experience with the system to the user’s individual career interests.
Recently, a student spoke with a staff member and expressed concern about uploading her personal information to the system. She recently read a news article about how a social media site's user data was used by a third party without the knowledge of the users. She would like to take full advantage of the career center's resources, but she wants to be sure that her data will be safe within the system. What should the career center be aware of when dealing with its vendors about data security issues?
Principles That Apply:
Options for Resolution:
Other Considerations: The use and security of personal data is a rapidly evolving area in terms of the technology itself, user attitudes, and legal framework. Although this case was written with a specific type of technology in mind, career center professionals should take care to understand the both the general and platform specific situations presented by a range of platforms that involve the use of personal data. Career center professionals should expect to invest time in staying current on the topic of the online security of personal information and be ready to update related policies.
Posted October 2018
Percent of staff time spent student-facing
Median number of FTE professional staff
Median number of students per professional staff member
Percent of budget spent on personnel costs
Percent of career centers with employer partnership programs
Percent of career center leaders with title “executive director”
2019-20 Career Services Benchmark Survey Report