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  • ELS: Frequently Asked Questions

    What should I wear to an event?
    I cannot attend, but my colleague can. What do I do?
    I need to cancel my registration. Can I get my money back?
    I need a copy of my invoice/confirmation.
    What meals are included in my registration?
    As a NACE member, do I save any money on my registration?
    My boss is a NACE member. Can I attend at the member rate, too?

    What should I wear to an event?

    NACE events are set in a relaxed, professional atmosphere. Attire is business casual. Meeting room temperatures can be cool and the climate may vary; wear layered clothing for comfort.

    I cannot attend, but my colleague can. What do I do?

    Before May 1, 2020, you can transfer your registration to a colleague by following these steps:

    Substitution Policy Details
    • Submit your request in writing to events@naceweb.org by May 1, 2020. Include your registration confirmation with your written request.
    • Only one transfer is allowed per original registration.

    Due to required pre-work that all program participants must complete, no substitution requests will be accepted after May 1, 2020. (Please note: NACE reserves the right to deny substitution requests.)

    I need to cancel my registration. Can I get my money back?

    Coronavirus (COVID-19) – Cancellation and Refunds (updated March 11, 2020)

    For all NACE in-person events scheduled through June 30, 2020, NACE will provide a full refund on registration to anyone who must cancel their paid registration due to illness or travel restrictions implemented by their organization.

    Cancellation requests must be made in writing and directed to events@naceweb.org. No-shows are not eligible for a credit or refund.

    All cancellation/substitution requests must be made in writing. Send requests to events@naceweb.org or call 610.625.1026 for assistance.

    Cancellation Policy Details
    • Cancellation requests received before May 1, 2020 will receive a full refund.
    • Cancellation requests received after May 1, 2020 will not be eligible for a refund. This includes on-site "no shows."

    I need a copy of my invoice/confirmation.

    If you need copy of your invoice or confirmation, please see your MyNACE account or contact our professional development team at events@naceweb.org.

    What meals are included in my registration?

    Breakfast and lunch are included Monday through Friday; your registration also includes the opening night dinner (Monday). Remaining dinners are on your own.

    As a NACE member, do I save any money on my registration?

    Yes—this is a key benefit of membership, and NACE members enjoy steep discounts on events. For the ELS, depending on which accommodation option you have selected, your membership has saved you up to $50 off the regular price.

    My boss is a NACE member. Can I attend at the member rate, too?

    You must have your own membership to receive the member rate. For details about membership, see our website.