October 24, 2018 | By NACE Staff
TAGS: best practices, recruiting methods, branding and marketing, operations, diversity and inclusion, spotlight
Spotlight for Recruiting Professionals
Bank of America’s global insight programs offer its campus recruiting team the ability to meet and educate freshman and sophomore students from their initial interaction with the bank’s recruiting process.
In turn, the insight programs create a strong pipeline of diverse talent into business functions across the organization and around the globe who the team nurture into interns and full-time employees.
“Many organizations are trying to connect with top talent—particularly diverse talent—earlier,” explains Ebony Thomas, Bank of America senior vice president, global employment branding and enterprise diversity recruiting.
“Not only is everyone looking for great talent, but they’re also looking for talent that reflects their communities as well as their organizations. The ability to engage that talent earlier is critical. It’s also important to provide learning opportunities and fill in some skill or competency gaps for these often-underserved populations.”
The insight programs serve Bank of America by:
Diversity is critical element of Bank of America’s campus strategy and is reflected in the insight programs.
“Our campus programs are the entry point for early talent candidates across our businesses,” says Lizzy Schoentube, senior vice president, campus recruiting. “We look to hire the best, most diverse candidates for opportunities and these two aspects are not mutually exclusive. Rather, they go hand-in-hand.”
The insight programs are held at Bank of America’s larger corporate locations—New York City and Charlotte—but are also conducted in the company’s smaller locations.
The programs’ main objective is to identify high-potential students for Bank of America’s campus programs early in their career and ensure their success through each stage of the recruiting process to full-time offer, Schoentube says.
“Secondary to conversion to hire, the program acts as an educational tool supporting students to learn more about our company, brand, roles, and opportunities available across the bank,” Schoentube adds.
“The program also aims to expand the scope of our recruiting to students outside of our target school population.”
For early candidates, an insight program offers a shorter and more general encounter with Bank of America’s businesses. Students can attend tailored programming and events that will help them develop new skills and learn more about Bank of America’s opportunities in advance of applying for a formal internship.
“There’s a broad strategy that we deploy around early talent that’s attracting them to and creating awareness about Bank of America,” Thomas says.
“Whether they decide to come work at Bank of America or not, they leave the program with knowledge about who they are, the skills they have, and the type of role, opportunity, or career they could have. It’s really about them creating an awareness about who they are.”
At the outset, the insight program provides every student participant with a mentor.
“We want to foster the relationship and provide students with continuous development and learning,” Thomas says. “Through the program, students can take part in mock interviews, resume-building workshops, case studies, and immersive line-of-business sessions.”
Presentations and overviews of the bank are conducted to educate participants less familiar with the structure of a bank. To help broaden students’ perspectives, panelists from a variety of backgrounds and employee networks, representing different functions, present during “day-in-the-life” panels.
“When we are interacting with candidates, we don't only focus on the brand,” Schoentube notes. “We work hard during every interaction to help candidates understand our roles, the projects they would be working on, and how they could be impactful on a local or global scale.”
Participants are then encouraged to hone their business preference and begin to focus their recruiting discussions to help prepare them for success in this second stage with the goal of converting them into an intern hire for their area of interest. Standout participants build a strong network across the bank, relationships with business, and a rapport with recruiters to support them as they move through the “fast track” recruiting process.
Bank of America measures the effectiveness of its insight programs by:
Thomas reports that the insight programs have achieved success in increasing Bank of America’s pipeline of strong, diverse talent. She and Schoentube offer several tips for creating and maintaining an effective early identification program:
“The two key things for the early student population are education and preparation,” Schoentube says.
“As students are thinking about their careers, it’s helpful for them to know as much as they can early on regarding what it takes, how other people did it, what it entails, what a day in the life is like, and more. Through our insight programs, Bank of America provides that as early on as possible to better inform and prepare candidates for the opportunities that exist.”
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