March 29, 2019 | By NACE Staff
TAGS: best practices, internships, recruiting, nace insights
Spotlight for Recruiting Professionals
In 2007, when Migdalia Carrero took over the internship program at her previous employer, she created intern toolkits that contained valuable information to help interns with their experience at the company and to provide managers with guidance on how to oversee their interns.
“Both of these toolkits were intended to enhance the employee experience, while providing them with a tool with information and resources in a ‘one-stop’ manner,” says Carrero, recruiting manager, university recruiting programs at Ellucian.
“It was also intended to help reduce the number of questions or requests that I received.”
When she accepted a position as university recruiting programs manager with Ellucian, one of Carrero’s first tasks was to create both intern and intern manager toolkits that aligned with the company’s program structure and offerings.
The toolkits Carrero developed address the following information:
The information is generated internally based on the most common questions or requests that the URR team receives.
“We designed the intern toolkit with retention in mind,” Carrero says.
“We want to be able to provide them with information that will help them understand the company’s mission and values, and what’s expected of them so they are sure this is the company they want to work for.”
Created in PDF format, the toolkit is available to interns through a welcome e-mail from Ellucian on their first day on site.
Meanwhile, intern managers receive access to their PDF toolkit in e-mail after Ellucian’s annual manager information sessions that are held each year in each of the company’s locations—the United States, India, and Mexico.
“We follow up the information session with an e-mail that contains the toolkit,” Carrero says.
“We send the toolkit to all new and experienced internship managers. Since we update yearly, we want to be sure they have the latest version.”
Carrero shares several tips for creating effective intern and intern manager toolkits:
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