NACE Careers

Visit NACE Jobwire if you are searching for positions in the career services, university relations and recruiting, and HR/staffing fields.

Please go to NACE’s medical insurance provider’s website to find more information regarding our health plan: Capital Blue Cross.

Member Services Representative

The National Association of Colleges and Employers (NACE) values robust and substantive learning experiences for the career services and early talent recruiting professions. We are committed to making a difference in the lives of the members we serve and the college student populations that are supported, engaged, and inspired by our members’ work. Our members are directly responsible for the career development of college students on their campuses and the hiring of the next generation of the workforce. It is critically important to the future of the profession that our members understand and engage in leading practices effectively; and we are dedicated to supporting the education and professional development interests and needs of our members.

Reporting to and working closely with NACE’s Member Services Manager, you will be an integral part of the membership department who are dedicated to providing exceptional and timely customer service and sales support to current and prospective members through phone, email, web chat and general correspondence.

We are searching for someone who is an outgoing, tech savvy membership professional. The ideal candidate will be an excellent communicator, detailed, with an empathetic and understanding demeanor to connect with members. In addition, being flexible to adapt to changing needs of the membership department and the capacity to handle a variety of tasks and responsibilities. The selected candidate may work remotely from most anywhere in the U.S. during 9:00 am – 5:00 pm Eastern Standard Time.

Key Responsibilities

  • Monitor and respond to members and prospective member inquiries by telephone, e-mail, and web chat. Develop customized information responses and perform active follow-up to ensure the conversion of the prospects into members.
  • Advise members/nonmembers on products, services, and programs to meet their individual needs.
  • Process sales transactions which include but are not limited to membership orders.
  • Perform regular data maintenance in our membership database. This may include (but not limited to) changes to member status, verifying information, account merges, company profile checks, invoice creation/deletion, transaction updates, and on-demand receipts.
  • Conduct outreach and sales calls for new, current, lapsed, and prospective members.
  • Responsible for creating membership renewal invoices and distributing them via email.
  • Deliver virtual member benefits overviews (orientation) for individuals (member, non-member) and organizations.
  • Ability to troubleshoot basic technical issues that members may encounter with website, transitions, registration, etc.
  • Comprehensively test new features and processes (website and database) and provide necessary input.
  • Interpret member feedback, identify trends, and share findings with Member Services Manager.
  • Utilize third party online tools to retrieve information for our member database to ensure the accuracy of our research data and online directories.
  • Review Jobwire listings to ensure that contributions remain within posting guidelines.
  • Provide assistance to other areas of the Association whenever help is needed.
  • Serve as backup for organizational phone tree.
  • Coordinate and execute special projects as needed.
  • Other duties as assigned.

What You Need to Thrive in this Role

  • An Associate Degree along with 1-3 years of relevant professional experience.
  • Experience with Microsoft Office applications, member databases, and virtual meeting tools is helpful and preferred.
  • Excellent listening, presentation, and verbal and written communication.
  • Strong basic data analytic skills.
  • Strong attention to detail, organization, critical thinking, and time management skills.
  • Solid multi- tasking skills for prioritizing and performing duties.
  • Strong customer service skills which include extensive phone contact with existing and potential members.
  • Capability of analyzing processes and make suggestions for improvement.
  • Ability to work independently yet function positively within a team in a remote setting.
  • Knowledge of NACE membership benefits, products, services, and policies.
  • Sales background is beneficial.
  • Ability to travel to the NACE Conference & Expo and staff retreats, as needed.

AAP/EEO Statement: NACE provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.